We measure our performance through more than just financial performance, and take into account our members, the community and our staff.
As a credit union, everything we do is designed to benefit our members. The overall member satisfaction section of our annual member survey is used to measure how well we understand our members’ needs. More information on the member survey can be found in the Marketplace section of this report.
The Corporate Responsibility Index (CRI), an independent measurement of corporate social responsibility practices, is used to measure our performance in this area.
The finance industry isn’t renowned for being easy to understand but we believe that banking should be simple and we’re committed to making things as easy as we can for members.
The service satisfaction component of our annual member survey is used to measure how easy we are to deal with as an organisation.
Stable and sustainable growth is important to every organisation. While we need to grow as an organisation, this growth must be sustainable. Our capital adequacy ratio is used to determine the stability of our ongoing growth.
If we’re going to offer our members the best products and services available then we need to offer support for our staff. Our annual staff satisfaction survey benchmarks us against similar organisations and measures our commitment to organisational development.
Providing value to our members is vital to Savings & Loans’ success. Our annual member survey asks members if they feel valued by their credit union and whether they feel we offer leading products and services.