We measure our performance through more than just financial performance, and take into account our members, the community and our staff. These Key Indicators help us ensure that everything we do steers us towards our vision.
This Key Indicator was previously called ‘Understanding’. Making sure our members are satisfied with everything we offer is at the centre of all our actions and decisions. The overall member satisfaction section of our annual member survey is used to measure how well we understand our members’ needs.
Making a difference to our community is important for Savings & Loans. One of the keys to our success is considering our impacts on the wider community. The Corporate Responsibility Index (CRI) is used to measure our performance in terms of corporate social responsibility (CSR). The CRI is a measurement of the CSR practices of organisations from around the globe.
We work in an industry that’s known for its complexity and bureaucracy. We believe that banking should be simpler and we’re committed to making things as easy for you as we can. The service satisfaction component of our annual member survey is used to measure how easy we are to deal with as an organisation.
My daughter Megan wouldn't be where she is today were it not for The Smith Family's Learning for Life program and, in turn, Savings & Loans.
Charmaine, member