Understanding
Understanding what our members want from their Credit Union is the first step in being the best financial institution for everyday Australians.
Target: Top quartile result
Result: 93% (top quartile result)
The overall member satisfaction section of our annual member survey is used to measure Savings & Loans’ understanding of our members’ needs.
Focussed Growth
Stable and sustainable growth is important to any organisation. By growing our membership base and assets, we’re able to provide even more competitive products and services.
Target: 10 – 13%
Result: 12.75%
Savings & Loans’ capital adequacy ratio is used to determine the stability of our ongoing growth.
Corporate Social Responsibility (CSR)
Making a difference to the communities in which we live and work is important to Savings & Loans. One of the keys to our success is doing the right things for the right reasons.
Target: Silver Star rating in CRI
Result: Silver Star rating in CRI
Savings & Loans uses the results of the Corporate Responsibility Index, a measurement of the CSR practices of organisations from around the globe, as the indicator.
Organisational Development
To be the best member-owned financial institution for everyday Australians, Savings & Loans needs to support our staff, develop leaders and be a progressive organisation.
Target: Top quartile result
Result: 85% staff satisfaction (top quartile result)
Savings & Loans’ annual staff satisfaction survey is the indicator for our commitment to organisational development. Results of the survey are then compared to financial organisations of similar size.
Easy...to deal with
We work in an industry that’s known for its complexity and bureaucracy. We believe that banking should be simpler and we’re committed to making things as easy as we can for you.
Savings & Loans is currently developing tools to measure how easy it is for our members to deal with us. The results of these measurements will be published as soon as they become available and form the benchmark of our performance in years to come.
Member Value
Being a member of Savings & Loans gives you much more than just great financial products and services. We’re committed to understanding what our members see as real value and doing our best to provide them with it.
Savings & Loans is currently measuring the relative dollar value of membership with the Credit Union. These details will be published as soon as they become available.
The 20 per cent growth in assets under management we’ve experienced in the last financial year, with more members using a wider range of our products, highlights our members’ perception of the value of Savings & Loans membership.